They installed a new Hub 4, which now has a red light. Virgin Mobile. There are, however, certain flashing patterns and hues that provide additional information about a specific issue. No amount of restarting/waiting 10-15 minutes fixes it. . Ganzino. For the 2nd time in the space of a few days I've got a flashing hub. Depress the pinhole switch for a timed 60 seconds then release. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Manage Your. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. then will come back on. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Broadband. Solid red: There’s an issue with the Hub 4. The Passphrases of the SSIDs must match. Keeps flashing a white light. and the orange light is still on. Browse Virgin Media Virgin Media Community. White power light is on and Internet lights are blue. 168. Then unplug your Pod and back in again. Gaming Support. Flashing white light: When the Hub is booting up, it displays a flashing white light. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Arrived. First installation and flashing green light. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Internet LED. This flashes during set up, and then stays green for 2 minutes when you're done. I can't reboot the router, I can't reset the router. The WAN light indicates the connection between your Hub and the Virgin Media network. We would like to show you a description here but the site won’t allow us. The top wifi light is solid green, the internet connection - 5396739. White through to light orange are acceptable. If you’re using a splitter, make sure that’s firmly connected, too. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. Next. 1 Power Light. 4. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Hi There, My Hub 3 has a White/yellow stable light (not flashing). Solid white, dimmed: Everything’s okay. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. I checked my router and it has a flashing blue light. Virgin media wifi booster problem. Hub 3 Base LED keep flashing Green light on initial install. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. HUB 4 broken. Switched On Families. Then you can connect to whichever signal you want (before it would've be automatic). I have a red light on the hub. WiFi Light : Solid Green: WiFi is on. I have had a new Hub 5 fitted for just 2 weeks now. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. Green power light is flashing and WiFi light is green. I decide to restart it to see if it would fix,. This morning my internet was working without any issues, but around 11AM it stopped working. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Disconnect all ethernet cables from the Hub. If you know how to exit the modem mode, do it. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Running the diagnostics and it says the cable is. hub4 light goes from solid white to flashing white. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. The phone light: If your phone service is provided by the Hub 3. Keep it on. Wait at least a full minute for the router to reboot. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. Try calling the equipment activation number they may be able to help. A Virgin Media hub’s white light has a special meaning. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. Allow the update to finish, and the light should turn solid white afterwards. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. We would like to show you a description here but the site won’t allow us. So far so simple. 0 provides essential information about the device’s power status. 1 ACCEPTED SOLUTION. Check the Hub Power Supply. but ive noticed quite often the hub will go from a solid white light to a flashing white. Check out our guide - How to pay my Virgin Media bill. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . . Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Browse Virgin Media Virgin Media Community. WiFi connection problems can be frustrating, but we’re here to help keep you online. It’s likely to be a loose connection in your home. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. On our wavelength. i have looked at the network log doesn't look good . on 01-05-2022 10:26. Area problem yesterday but was notified issues had been resolved this morning. on 18-02-2023 11:16. White light on. At the moment the flashing white light is a terminal diagnosis, and you won't get a Hub 5 to replace it. Connect the white cable properly to the Virgin media wall socket. 168. Hub 4 intermittent internet issues dropping out. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. It isn't on during normal use, but turns red if there is a problem. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Why is my virgin Hub 3. Didn’t even know the reset button was there. The hub shows red light. Use a pen to press the reset button, and hold it for 10 seconds. Joining in Options. A power adaptor to plug into the Stream box and a power socket at the wall. The only way it works now is to connect it via Ethernet cable. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. Check your router settings to enable WiFi. Options. It can take 5 to 10 minutes to restart. Just got a solid white light and nothing would change, resetting etc. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. I know work as been going on today but I still have a red flashing phone light on my hub 3. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). This is why I suggested the pinhole reset and checking if the hub has access to the network. When it’s in modem mode, it’ll be magenta (pink). I have tried the WiFi troubleshooting and still nothing. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. KieranNana. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Unplugged router, etc. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. Green flashing light on Hub 3 QuickStart, set up and connections. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Not responding anymore. I turned it on and off, reset the hub and checked the cables. Options. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. I have deleted the App cache in the settings on my iPhone, I have delet. Virgin Media; My Virgin Media; Shop;. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Now, navigate to the Advanced Settings, then click on Wireless. No ongoing issues upon checking in mobile app and website. I can't even game without bad lag. Reading other posts, I know I need a new modem. Regards, Daniel. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. As per headline noticed that the internet is a bit hit and miss. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. After connecting the white cable that the - 5226547. It normally is white, but if there is an issue it will change to red. Have an orange light showing on hub box and intermittent Internet access. On the other hand, red flashing lights may be a sign of trouble. For a brief period, press. No broadband, no phone. Re: Intelligent Wifi Hub Not Connecting. Solid white: The Hub 4 is powered on and working correctly. Tried manually rebooting the modem, it has flashing white light for a few minutes then red light. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 1 Power Light. Please - 5425686. Remember: Once the Hub is reset, it will. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Mumfordd04. on 09-12-2022 14:59. Logging into the advanced settings (IP address in browser) says internet has registration failure. Close. This morning found I had no internet connection. on 19-09-2023 03:59. Head over to wireless, and change the SSID of the 2. the green bar is not flashing and it just. However, twice in 4 days now it has spontaneously started flashing green (arrows & the base light) with no working WiFi. Virgin Media Hub 4 Lights. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 4 to 2. 0 has got a constant orange light and our internet is working intermittently. Need help ASAP. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. It may also flash green when the Hub is performing a software update. Try calling the equipment activation number they may be able to help. I have tried a pinhole reset twice now but the light remains orange. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Try a 30 second pinhole reset of the hub with no ethernet connection. Wait a few minutes for the Hub to clear its settings and reboot. That will involve a call to the support team. Internet has been down for a day, our router is flashing yellow. The power indicator is just one use for the white light. 0 has got a constant orange light and our internet is working intermittently. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. 1 from a browser?. Anonymous. Check the router panel/diagnostics and it’s reporting everything is fine. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. See full list on routerfreak. Stream from Virgin Media. Checked all connections. Here is a handy guide to the light on your Hub 5. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). Yellow flashing light on Hub 5. - 5254472It is now Saturday and the hub is still flashing green. To activate and register the device please contact 0800 953 9500 and ask them to. 0. White power light is on and Ready light is off. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. on 30-09-2020 17:56. Now, disable both WPS options and click on save. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 17-01-2023 11:31. It isn't on during normal use, but turns red if there is a problem. 6 You can now unplug the larger . Just keeps resorting back to flashing green. on 10-09-2022 13:10. No downtime reported in our area either. Now when I got home today I was met with no internet and a Red - 5239893. Mark as New; Bookmark this message; Subscribe to this message;. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. In Router Mode the power light should be white. If the internet light is off or flashing amber, run a diagnosis. If the power button is steady amber, it has a power issue, call Sky for help. Security matters. When the . Solid orange light on white hub. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Thank you. I have tried all the relevant routes contacting VM asking it to be added my account and synced to my hub, resetting the hub to factory settings, plugging it into my hub via Ethernet. Ensure that your Virgin Media box is switched on. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. You will see a solid white light ring if you have a Hub 4. Flashing Red: Uh-oh, there’s a problem. I’ve recently upgraded from a hub 3 to a hub 5. If it's ambient, sounds like the hub may have died. When I've booked appointments previously, the issue has f. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. Just search the 4 networks for the best deals in your location. I have checked the service status in my area and it says no issues. Red Light. In either Mode the red power light is an indication of over heating and most not be ignored. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. . Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. I have logged in to the routers settings and nothing looks untoward there. It might flash or change colour when you first turn the Hub on or after a restart. 5x red flashing light. Check in 2 places. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. on 08-04-2023 10:07. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. It might flash or change colour when you first turn the Hub on or after a restart. Internet Light. Connect the white cable properly to the Virgin media wall socket. I checked my router and it has a flashing blue light. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. . Red: Red lights mean there’s a snag with your connection. Flashing White. No devices are working after waiting a good 20 minutes. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. All the white cable is probably screwed in. Hi . I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. I have a Super Hub 3 (white) at the moment. After spending 8 hours of waiting it's. The technician just changed the hub and the same issue is happening. We would like to show you a description here but the site won’t allow us. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. No issues in area currently. 1 ACCEPTED SOLUTION. Alternatives to Super Hub 4 routers. Options. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). this is normal. The white power light will come on and the arrows will be flashing amber or red. The pod breath either blue or green sometimes white. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. I've checked the network log and there's a lot of warnings - 5169887. Restart the hub by removing the power cable and then reinserting it. If you’re using a splitter, make sure that’s firmly connected, too. on 03-04-2023 09:06. Wait here a. on 07-01-2023 14:46. Flashing white light: When the Hub is booting up, it displays a flashing white light. It has it for about 30 minutes and then turns solid white but no devices can connect to it. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). The power light will remain on. Virgin Media Hub 5 Light Status Overview. Steady White: The hub is fully. Select Apply changes. This means the hub has power to it, however, it isn’t getting WiFi signal. To fix it, check all the connections and ensure they are properly connected. It may be stuck in an update loop. 4Ghz. WiFi box has had a flashing green light all day. The service status in our area shows no issues. No matter what I do the original pod won’t connect to the hub wirelessly. • Turn the power switch off on the back of the Hub. Flashing White. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Hey, Just after some advice. It’s likely to be a loose connection in your home. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. WiFi Light. Hub disconnects. Hub 5 Plugged In - No Lights. Turn it on. same for disney etc. Flashing white light – This means the Hub is booting up. It's a shame, had same issues in almost every way except it was a Refurbished Hub 4 ( Couldn't get 5 on Gig1) that got bricked after works on the road (turned red and then stuck on white) Eventually made the white light flash but it just stayed there even after waiting a while. 168. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. We would like to show you a description here but the site won’t allow us. Then follow steps 2. It started with dropping completely and then a flashing red light. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Options. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. See where. 1 via ethernet cable and look at the power levels and log. but ive noticed quite often the hub will go from a solid white light to a flashing white. All of a sudden my connection was lost so i check up on the box and its a white solid light. It should then pulse slowly as it connects to your Hub. Make sure that the cable is well connected to the splitter. Travelinsoul. Hey. We would like to show you a description here but the site won’t allow us. There are two notifications in my VM app: 1. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. 2 Internet Light. Sorry. Flashing white: The Hub 4 is starting up. on 05-09-2022 19:01. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Sign in for live support. Hub 5 blinking green base light. 2. Table of Contents. Have tried resetting: holding reset button for 60 seconds; no dice. A red light means there is an issue with your connections even though the Hub is on. The Virgin connect app just says no pod detected. Virgin Media Super Hub 5. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. When he installed it he said the red light (that’s now flashing red) must be green in. Can flash for a few minutes like this, it is normal. Regards, Daniel. I had a power cut last night and since it happened my hub displays a solid white light. White power light is on and Internet lights are off. This is the 4th time in the space of a month my Hub 5 has stopped working completely. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. Section 3: Virgin Media Hub 5. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Unfortunately the WiFi pod has stopped working. On the Hub5 sticker. 2 – Wait for 1 to 2 minutes. Aware that this could be a software update, I left it for a few hours. Vote. . We've had a look at our systems from here and cannot find anything that explains the issues you're having. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Step 1. If the power button is flashing amber your hub is in recovery mode. Orange LED is ok. My virgin wifi booster dosent seem like it's on. This has gone too. It is now flashing a bright static white light. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. This means the Hub is on, but your WiFi isn’t. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. So looks like it's something specific to my home connection. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Hi I have had the same issue. 168. The WiFi Booster will start copying your Hub’s details. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall.